Patna: Buoyed by the railway ministry’s decision to authorize it to serve food and snacks to passengers on all premier trains, Indian Railway Catering and Tourism Corporation (IRCTC) is likely to introduce a centralized catering monitoring cell (CCMC) at New Delhi to maintain food quality served on running trains. Railways has introduced a toll free number, 1800111321, to get feedback or register complaint in case of passengers’ grievances.According to IRCTC senior manager Sandip Dutta, catering monitoring cell will function in zonal and divisional level centres to maintain a round-the-clock surveillance on the quality of food. “Railways has already introduced a defined quality assurance programme under which passengers are to give feedback about the quality of meals served to them on running trains,” he said.Besides, railways has also introduced an interactive voice recording system (IVRS) on select trains to record passengers’ opinion about the quality of food served to them on running trains.
Railways has implemented a third party audit of catering services system to maintain transparency in its functioning,” Dutta said, adding that the purpose of introducing this system is to maintain quality and hygiene of food served to passengers.
Sources said railways has, of late, launched a drive at the instance of railway minister Suresh Prabhu to check and ensure quality meals to passengers on running trains. “Altogether 196 cases of substandard food served to passengers on running trains were detected in different zones. Railways imposed a fine on the agency concerned in 52 cases of complaints,” sources said.
source:-indiatimes
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